Shipping, Refund & Cancellation Policy
Welcome to Nurai. We are committed to ensuring a smooth and transparent shopping experience for our customers across India. By shopping on souqnurai.com, you agree to the terms outlined below.
1. Shipping Policy
- Shipping Areas: We ship to most pin codes within India.
- Processing Time: Orders are processed within 1-3 business days.
Delivery Timeline: Standard delivery usually takes 5-8 business days after dispatch.
Shipping Charges: Fees are calculated at checkout based on order weight and destination.
2. Cancellation Policy
We understand that plans can change. You may cancel your order according to the following terms:
- Before Shipment: You can cancel your order for a full refund at any time before the product has been dispatched.
- After Shipment: Once the order has been shipped, it cannot be canceled. In this case, you must receive the package and follow our Returns process.
- How to Cancel: To request a cancellation, please contact us immediately via our support email or log in to your account at souqnurai.com.
- Cancellation Refunds: Refunds for canceled orders will be processed back to your original mode of payment within 7-10 business days.
3. Returns & Exchanges
We offer a 7-day return period. You have 7 days from the date of delivery to request a return or exchange.
Eligibility Criteria:
- Items must be unused, unwashed, and in original condition.
- Items must be in original packaging with all tags and invoices included.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Mode of Refund: All approved refunds (for both returns and cancellations) will be credited back to the original mode of payment used during the purchase. * Refund
- Timeline: Once initiated, the amount typically reflects in your account within 7-10 business days, depending on your bank or card issuer.
- Shipping Costs: Original shipping charges are non-refundable.
5. Damaged or Wrong Items
Replacement/ Exchanged products will be delivered within 6-7 days.
If you receive a damaged or incorrect product, please contact us immediately with photos of the item and the packaging. We will arrange a free replacement or a full refund to your original payment method.
Contact Us
Company Name: Nurai
Website: souqnurai.com
Location: India
